Frequently Asked Questions

You must be in the legal age of the country of residence.

“Dol” is just a currency metric in units of 1.

We value your privacy very much, but as a basis for legal disputes, users’ chat messages are regularly archived and deleted.

    Of course you can, If you don’t satisfy with our service or it didn’t fit your need, we’re welcome for your comment and feedback. To cancel your registration, please email us with your member ID and password. Once your identity has been verified, your account will be cancelled.

Email verification is to ensure that your email receives the customer’s mail.

    This is for Biz Member only. If you want to change your Member ID after registration, please email us.

    It will depend on reason of the termination. If it is caused by your account information is incomplete/insufficient, your account can be reactivate within the same day after we approved you resubmission.

     “cookie” is a small piece of information stored by your browser that helps us to identify you.

The merchant deposit is the protection of the buyer. If the merchant is unable to reach a settlement agreement with the buyer, the platform will use the guaranteed amount to provide the buyer with a refund.

Discrepancies between refund and payment amounts are due to fluctuations in exchange rates.

For transaction security, please do not attempt to pay the seller directly in any way.

It may be because there is not enough money in the account, or because the transaction seems to be suspicious or fraudulent.

    Once your order has been marked as completed, you can no longer request a mutual cancellation.

    Product Alert is a personalized update service that emails you with product categories and industry news that you are interested in. By subscribing to Product Alert, you will get Product Alert Updates and News Alert Updates.

    By default, alerts are sent out every day. You can also update the alert frequency to “Weekly” on the Settings page.